Northern Ireland’s public transport provider Translink has revolutionised how it manages its data, reducing the amount of time it takes to produce reports internally by 95% and significantly improving its insights into passenger services.
Translink partnered with tech company Neueda to solve the challenge of how to collate and interpret the vast amounts of data it owns, including information relating to ticketing, passenger journeys, service scheduling and vehicle location.
As Translink captures huge amounts of this type of data from several different sources on a daily basis, the organisation needed to find a way of turning it into information that would help it service passengers more effectively.
Neueda worked collaboratively with Translink and within 10 weeks developed a centralised, digital data warehouse using a Microsoft set of software or ‘technology stack.’
“Neueda Data Engineers set up a business analytics service, using a Microsoft technology stack to ingest, store, model and visualize data, enabling invaluable insights from 70+ Translink data sources.
“We simplified the process of analysing data across Translink’s entire estate, allowing its people to drive efficiencies and value to its business and customers.” explains Shay Cullen, Delivery Manager for Data and Analytics at Neueda.
The results have been impressive, with Translink reporting a 95% reduction in data report preparation time.
Paul McGrattan, Head of I.T. at Translink, said:
“This project has revolutionised how we manage data internally – saving us a lot of human resource time and ultimately empowering staff with the information they need to operate most effectively.
We can easily and quickly produce individual, team and organisational reports, saving on administrative time and giving us valuable insight into our bus and rail services as well as passenger trends.
Vital information is now accessible in one place and, importantly, is put to good use – allowing us to make better informed business decisions, that are based on reliable data.”
The piece of work has led to significant improvements in the quality and accessibility of Translink’s data which can now be consumed on both web and mobile devices. Translink staff can create personalised dashboards with a unique 360-degree view of their organisation allowing them to rapidly identify operational efficiencies and customer service enhancements.