Belfast Met, one of the largest colleges in the UK, provides further and higher education to help students secure their dream career.

Customer challenge

Relying on legacy reporting tools, Belfast Met struggled to meet increasing demands for timely, comprehensive and trusted data intelligence on its performance. Its centralised Management Information Systems team, using daily data capture from a limited number of sources, delivered reports in excel and word formats. Requests for further investigation were performed manually.

Belfast Met selected Neueda to modernise its legacy systems to enable real-time data capture, interrogation and reporting to enable key strategic decisions to be made with confidence.

Neueda approach

Neueda adopted an agile approach to understand the existing business challenges at Belfast Met, analyse the quality of its current data and determine the journey to realising their vision. Neueda integrated Belfast Met’s key business systems and developed a true self-service business intelligence dashboard for all college employees using Qlikview™.

Outcomes

Modern Data-Driven Organisation

Belfast Met recognises the benefit of data in driving its organisation forward.

Neueda’s business intelligence solution has overhauled the Belfast Met’s approach to data. Ownership and responsiblity of data has been decentralised and given to the business. Employees now have immediate access to high-quality data analytics and the ability to view and track progress against targets since 2014.

True Self-service Reporting

True self-service performance reporting gives the college timely oversight of all curriculum data for:

  • Student welfare and support

  • College funding

  • Paying lecturers accurately

  • Obtaining results information quickly

  • Ensuring class register is completed

Interrogation of Trusted Data

Belfast Met can drill down and identify trends about courses and students. Reports closely monitoring the progress of course attendance and performance are in place to identify when remedial action is needed to improve outcomes.

“All Belfast Metropolitan College staff have access to high-quality data analytics and are able to view the data that impacts their role at an operational and strategic level. It is fair to say that our ability to have real-time, meaningful performance discussions have been revolutionised by Neueda.”Marie-Therese McGivern, Principal and Chief Executive of Belfast Met

The Benefits

Revolutionising Performance Management

With access to accurate, real-time performance data, Belfast Met can make informed business decisions resulting in improvements across all areas. Since implementation of Neueda’s business intelligence application in 2014, Belfast Met has experienced a steady 4-year upward trajectory across Retention, Achievement and Success.

Widespread Adoption and Buy-in

There has been a fundamental change to how Belfast Met records, manages and uses its data. Actual performance has become more transparent which has instilled a new level of personal responsibility. Widespread adoption and buy-in has had a significant positive impact on performance.

Proactive Student Engagement

The ability to identify trends allows staff to tailor their practices and courses to better meet the needs of its students. Belfast Met can target students at risk of withdrawal and put in place early interventions to ensure these individuals get the support they need to have a positive learning experience at Belfast Met.